Kilynn Ulr
map-marker Denver, Colorado

Info on flights

I have a question to ask, can an American with an expired passport fly home to the U.S. on your airline? KathrybSherwood7@***.com Or 719-322-****
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Anonymous
map-marker Bridgwater, Somerset

Delayed flights

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Delayed flight and no info at check in to inform us.if you have a connecting flight you will have issues because there is no information until it's too late. My advice is use another airline. It's so easy to give info out but saaf dont seem to have this capability.
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User's recommendation: Choose another airline, because you will not get any info unless you are a regular flier and their customer services are non existence. We were told nothing by anyone at Joburg and if you have connecting flights you will probably miss it

Nnaemeka A

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Verified Reviewer
| map-marker Belize City, Belize District

Want to know if I can still use my return ticket

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Good morning , my name is agbo nnaemeka Joseph, I bought a ticket from G's travel service. From Nigeria to South Africa , from South Africa to Sao Paulo. Then I used other airlines to my final destination. I was supposed use my return ticket on the march but I did not due to health issue. Please now that am ready to travel back home , can I still use my return ticket ? Please help me
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Preferred solution: Let the company propose a solution

frederick c Lsr

I NEED TO REQUEST A REFUND PNR OL48G3

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I NEED TO REQUEST REFUND IN THIS PNR LOCATOR IS OL48GT /DTW1S2107/DTW1S2107 SA/RM 24JUN20/1417Z OL48G3 1.BUITRAGO/LINA M 2.TORO/ANDRES 3.TORO/EMILIO(CHD) 4.VARGAS/LUKAS 5 SA8851 Q 19JUL 7 JNBHDS UN4 955A1050A 19JUL E SA/OL48G3 OPERATED BY SA AIRLINK 6 SA8658 H 25JUL 6 HDSCPT UN4 150P 425P 25JUL E SA/OL48G3 OPERATED BY SA AIRLINK 7 TUR SA HK4 JNB 22AUG
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Pros:
  • Ol48g3
Cons:
  • Ol48g3

Preferred solution: Full refund

Juliannah Pki

Business of UNETHICAL conduct & Deliberate deception

SOUTH AFRICAN AIRWAYS & AIRLINK Senior Management are in the Business of UNETHICAL conduct & Deliberate deception whom provides Inaccurate online Web flight details; Deceptive flight changes Without notifying already booked passengers; Distorts False aircraft details on their booking Website & Misleads clients & passengers with False advice/expectations….. SAA & AIRLINK gives the airline industry an Untruthful image & brings their own Airline into Disrepute….. Recent Obvious Cost Cutting (Without prior Notification to already Booked passengers) = has already Resulted in Passengers changing their Loyalties to another airline such as Qatar, Singapore & Emirates…. Recommend Avoid SOUTH AFRICAN AIRWAYS & AIRLINK - as this Airline are only interested in Quantity/Turnover where Clients are Only treated as another Number & have absolutely No interest in Quality nor your Repeat business….. If you want to save yourself from much Heartache – for your future Travels recommend you find an Airline whom actually treat you as a Person; are Quality driven in terms of customer service; and genuinely Care about their Clients return as a Repeat Customer….. SAA & AIRLINK is nowhere near the HIGH STANDARD of other more COMPETITIVE airlines.
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Reason of review:
Poor customer service
Anonymous

Outclassing Etihad

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South African Airways conducted two flights on behalf of Etihad Airways. In fact South African Airways by far outclassed Etihad. Staff friendly, tasty food and even to our surprise good wines served. There is also more leg space in economy compared to Etihad. South African Airways was very helpful tracing the lost luggage (which Etihad left thousands of pieces behind). Petty SAA gets finger pointed by customers as they believe they lost the luggage (from the about 320 pax on the aircraft 150 arrived without luggage at OR Tambo Johannesburg) while the blame is entirely with Etihad. It was my first and last experience with Etihad and in future travelling South African Airways is high on my list.
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Pros:
  • Excellent cabin crew
  • Tasty food and wines
  • Leg space
Cons:
  • Being a partner with etihad
Reason of review:
Good quality

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

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